Refund & Return Policy

Last updated: August 21, 2026

30-day returns

You may return most items within 30 days of delivery. To start a return, email christopheresparza@live.com with your order number and the reason — we will reply with return authorization and the correct return address. Please do not send anything back without authorization; unauthorized returns can’t be matched to your order and can’t be refunded.

Condition

Returned items must be unused and in their original packaging. For hygiene reasons, personal-care items (such as toothbrushes and opened bottle sets) cannot be returned once opened or used, unless they arrived damaged or defective.

Damaged, defective, or wrong item — we make it right, fast

If your order arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with a photo of the item and packaging. We will send a free replacement or issue a full refund — no return shipment required.

Refunds

Once your return is received and inspected (or your damage claim is approved), we issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since a refund was approved, email us.

Return shipping

Return shipping costs are the customer’s responsibility, except when the return is due to our error (damaged, defective, or incorrect item), in which case we cover it.

Cancellations

You can cancel for a full refund within 12 hours of purchase or any time before your order is fulfilled, whichever comes first. Email us as soon as possible with your order number — once an order has shipped it can no longer be cancelled, but the 30-day return policy applies.